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Store Policy

We founded Spellbound by Jo with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

Shipping and Delivery

How We Do It

We ship via USPS for standard shipping and UPS for rush throughout North America. A tracking code will be provided in your confirmation email. Orders over $75 receive free shipping. We aim to be clear about our turn around time, and get orders out as fast as possible. We typically ship orders Monday to Friday every week and our average processing time is next business day. Though there are times when things can or may happen that require some orders to take a few more business days to be processed. We are a small team that hand curates all products making each product sold unique to you!

Returns and Refunds

Everything You Need to Know

All sales are final. However, we want to ensure you are happy with your purchase. If you are unhappy with the product you have received please reach out to us directly. If an item is damaged we are happy to provide a replacement or store credit for the item.

Warranty at Spellbound by Jo

Our Policy

We first want to thank you for ordering with us, your support means the world. It is our intention that everything you find here be exactly what you were looking for and the quality you expect. Should you run into a problem with your order please do reach out to us directly.

Our Privacy Policy

Your Data is Secure

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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